Reading the call transcript
Updated August 14, 2026
The extracted summary and fields are a fast read of a call, not the whole call. When you want to check the source material yourself, before trusting a build to it, ProClose lets you read the raw transcript directly.
#Before you build anything
Right after a call finishes analyzing, the From the call card on the New proposal page shows the extracted prospect, sentiment, current carrier, next step, and who took the call, alongside a Read the full transcript button. Click it and a panel opens headed Call transcript, with the note "The full transcript, exactly as it was transcribed. Internal only, it is never part of the client deck or an export." A Copy transcript button copies the whole thing to your clipboard.
This is worth doing before you click Analyze the call or Build proposal whenever the extracted summary looks thin or off. A short, garbled, or partial transcript explains a weak extraction immediately, and reading it costs nothing extra: it is the transcript already sitting in memory from the analysis you just ran, not a new request.
#After the deck is built
The same transcript stays reachable later. Open the Analysis panel from the deck toolbar and click its Transcript tab, separate from the Analysis findings tab and the Activity tab, and the full transcript for that specific proposal is right there, with its own Copy transcript control. If you reopened a proposal you saved earlier and the transcript is not already sitting in the browser's memory, ProClose fetches it back from the server's cache using the recording it was built from, at no extra cost, since a cached analysis is never re-transcribed or re-billed. See Call analysis: caching, limits, and privacy for exactly how that caching works.
If a proposal was never built from a call at all, from a dropped PDF alone or entered by hand with no call pulled, the Transcript tab says plainly that there is nothing to show.
#Internal, always
Everywhere the transcript shows up, the app says the same thing: it is internal only. It is never printed, never exported, never part of a client link, and never shown on any slide. It exists so you can verify what the extraction found against what was actually said, the same reason page citations exist for a parsed quote.